Payment / Dispatch

1. Order process

Our DMT Online Shop offers you the possibility to order the available articles of the DMT test dust assortment electronically in a few steps. 

2. Selection of our products

Select the products you want to order by clicking the "Add to cart" button. This will place your selection in the shopping cart.

3. Ordering our products and concluding a contract

3.1 Registration / Personal Data

If you already have a customer account, please log in with your e-mail address and password, otherwise please register as a new customer. Your data will be collected, processed and used in compliance with data protection regulations (data protection notice). Your data will not be used for any other purpose or passed on to third parties. For the processing of the order (shipping modalities) the indication of a contact person as well as an accessible telephone number is necessary.

3.2 Shopping Cart

You can change this selection at any time until you send your order by changing the number of products, removing the selection by clicking the "Delete" X box or canceling the order process. By clicking on the "Checkout" button you will be taken to the next ordering step.

By clicking the button "Continue" you can now select the desired payment method. With a click on the button "Continue" you reach the order step "3. Check and order".

3.3 Checking the billing address

Now check your billing address. By clicking the "Change" button and then the "Save" button, you can change the billing address. With a click on the button "Other" you can revert to previous billing addresses. 

3.4 Check delivery address

Now check your delivery address. By clicking the "Change" button and then the "Save" button, you can change the delivery address. With a click on the button "Other", you can revert to previous delivery addresses. 

4. Check payment and shipping method 

The following payment modalities are possible:

• Invoice
• Prepayment (debit credit card)
• Paypal

DMT decides which payment method is assigned to a customer. If several payment methods are assigned to the customer, the customer can choose between the options himself.

Now check your payment and shipping method. By clicking the button "Change" you can select the desired payment and shipping method. By clicking the button "Continue" you get back to the order step "3. Check and order".

5. Completing the order process

In the order step "3rd check and order" you get an overview of your order: the selected products, the shipping and billing address and your contact details. Please check that all details are correct and read the General Terms and Conditions carefully. You can only proceed with the order if you agree to the General Terms and Conditions and the Privacy Policy (check the box). By clicking on the button "order with payment" you come to the payment process. 

You can recognize possible input errors before submitting your order at the order step 3. "Check and order" and correct with the help of the delete and change function before sending the order with the button "Pay order" at any time.

6. Contract between you and us

The presentation of our goods does not constitute a binding offer on our part. Only the order of a product by you is a binding offer according to § 145 BGB. The legally binding contract is only concluded after the order has been checked and an order confirmation has been sent by us to you. The order confirmation is the acceptance of your binding offer.

The contracts with you are concluded exclusively in German or English, depending on whether you place the order via the German or English page of the online shop. If your order is placed via our German-language website, only the German version of the General Terms and Conditions shall apply. If the order is placed via our English-language website, only the English version of the General Terms and Conditions shall apply.

7. Payment methods

Credit card: After you have completed your order with "Order Payable", you will be asked in the next step to enter your credit card number, validity and verification number. The purchase contract is already concluded by clicking the button "Yes, I confirm the payment". The amount is debited when the order is completed. The goods will then be shipped. 

PayPal: After you have completed your order with "Pay order", you will be forwarded directly to PayPal. There you have to log in and confirm the payment by clicking the button "Pay now", with which the sales contract between you and us comes into being. The purchase price will be credited to our account immediately. The goods will then be shipped. 

8. Shipment

The dispatch takes place after complete payment entrance with orders within Germany approximately within one to three working days (except forwarding business), in each case however as fast as possible. In the case of orders outside Germany, shipping may be delayed in individual cases due to the necessary processing (forwarding agent, customs issues). Please indicate in each case a contact person together with telephone number for the clarification of individual questions, since otherwise under circumstances no dispatch can take place. The shipping costs incurred for your order will be displayed before completion of the order process.

The usual parcel and pallet shipping is carried out with TNT or UPS. The shipping costs are calculated based on the weight of the ordered products. 

If a collection with own delivery service is desired, then the forwarding company and the customer/account number belonging to it are to be communicated. The collection by the relevant company shall be commissioned by DMT.

Individual costs will be incurred for items that are shipped by freight forwarder due to their bulkiness or weight. The delivery will be carried out by a forwarding agent of our choice. The delivery date will be agreed with you in advance by telephone. You will be asked for your telephone number during the order process.

If the goods you have ordered are not available in stock, we reserve the right to provide the service later or not at all.

DMT products can be supplied in the following countries:

Not listed supplier countries

For non-listed countries, standard shipping via the DMT online shop is not possible. Individual order enquiries can be sent by e-mail to DMT GmbH & Co. KG at any time.

9. Terms of payment

The payment methods mentioned in point 7 are available. In the case of payment via PayPal or credit card, payment is already due when the order is placed. DMT shall only be obliged to dispatch the goods if payment has been received in full.